How Long Will My Order Take?

We aim to get your order to you as quickly as possible! Here’s a breakdown of our shipping times and costs:

UK Orders
• Delivery Time: Orders placed before 3pm on a working day will be shipped the same day for next working day delivery.
• Cost: £9.99 via Royal Mail Next Working Day service.

EU Orders
• Delivery Time: 7-10 working days.
• Cost: £21.99 via International Tracked and Signed.

International Orders (Outside the EU)
• Delivery Time: 7-10 working days.
• Cost: £27.99 via International Tracked and Signed.

Important Notes:
• Delivery times may vary slightly during busy periods like holidays or sales events.
• Tracking details will be sent to your email once your order has been shipped, so you can keep an eye on its journey to you.

If you have any questions about your order, feel free to reach out to us—we’re happy to help!

 

[18:14, 19/12/2024] Only by me: Refund Policy on Herbal Products

Due to the nature of our herbal products and supplements, we are unable to accept returns or issue refunds once the items have been opened or used. This policy ensures the safety and hygiene of our customers, as well as compliance with industry standards.

Refund Eligibility:
• Refunds will only be considered for unopened and unused products in their original packaging.
• Requests for refunds must be made within 7 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required to process a refund.

Non-Refundable Items:
• Opened, tampered, or used products.
• Products purchased during a sale or promotional period.
• Orders placed with incorrect addresses provided by the customer. Please double-check your information before finalizing your order.

Damaged or Incorrect Items:
If you receive a product that is damaged, defective, or incorrect:
• Please contact us immediately within 48 hours of delivery.
• Provide clear photos of the damaged or incorrect items and the packaging for verification.
• We will offer a replacement or refund once your claim is approved.

Custom or Special Orders:
Products that are customized or specially prepared (e.g., bundles) are not eligible for refunds unless there is a verified issue with the product.

We value your satisfaction and will work with you to resolve any issues where possible. For refund requests or concerns, please contact our customer support team at [Your Contact Information].

 Only by me: Exchange Policy for Herbal Products

We want to ensure you’re completely satisfied with your purchase. However, due to the nature of our herbal products and supplements, exchanges are limited to specific circumstances. Please read the following carefully:

Eligibility for Exchange:
• Exchanges are allowed for unopened and unused products in their original packaging.
• Requests for exchanges must be made within 7 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required to process an exchange.

Non-Exchangeable Items:
• Opened, tampered, or used products.
• Products purchased during a sale or promotional period.
• Orders placed with incorrect addresses provided by the customer. Please double-check your information before finalizing your order.
• Customized or specially prepared items, including certain bundles.

Damaged or Incorrect Products:
If you receive a product that is damaged, defective, or incorrect:
1. Contact us at onlybym3@gmail.com within 48 hours of delivery.
2. Provide clear photos of the product and packaging for verification.
3. Once approved, we will offer a replacement or exchange at no additional cost to you.

Process for Exchanges:
1. Email us at onlybym3@gmail.com with your order details and reason for the exchange.
2. Once approved, return the item to us in its original, unused condition.
3. Upon receipt of the returned product, we will ship your replacement item.

Shipping Fees:
Please note that customers are responsible for any return shipping fees, except in cases where the product was damaged, defective, or incorrect upon delivery.

We are here to ensure your satisfaction and resolve any concerns you may have. For any further assistance, please don’t hesitate to reach out to us at onlybym3@gmail.com.